Donor Privacy Policy

MemoryCare Donor Privacy Policy

MemoryCare is committed to respecting the privacy of our donors.

Information Collected. Here are the types of donor information that we collect and maintain:

  • contact information: name, organization/company, complete address, phone number, email address
  • donation information: amounts donated, date of donation(s), method and stimulus
  • information concerning hours you have volunteered
  • your requests and comments
  • non-personally identifiable information, such as how many hits each MemoryCare website page receives, and if the visitor is repeat or new. This requires that a ‘cookie’ be sent to   your web browser.

How Information is Used. MemoryCare uses your data to maintain records of donations, send acknowledgements, mail year-end tax statements to you, send newsletters, notices and direct mail pieces, and for internal marketing purposes. We will never share your personally identifiable information in any way without your permission.

We normally add you to our mailing list, unless you request otherwise. Our third-party mailing service is contractually obligated to treat the lists with confidentiality and is prohibited from transferring them elsewhere. We do NOT list individuals’ or organization names in ANY of our publications without prior consent. We may use your written comments/letters occasionally to post on our website in an anonymous fashion, and to respond to your inquiries.

Credit card numbers are NOT retained once processed. If you set up a recurring gift through our secure online donation portal, the associated payment information is saved in a secure, masked fashion in our donor database and inaccessible directly by staff. Our website has a SSL certificate. We use website statistics to analyze our website usage.

No Sharing of Personal Information. MemoryCare will not sell, rent, trade or transfer your personal information to outside organizations. Use of donor information will be limited to the internal purposes of MemoryCare and only to further the mission of MemoryCare. Nevertheless, security measures may not prevent all losses, and MemoryCare is not responsible for any damages or liabilities relating to security failures.

Removing Your Name From Our Mailing List. Please contact us if you wish to be removed from our mailing list. Email or call us at (828) 771-2219.